Detailed Information 1.If you want to ship by FedEx global express with 5-10 delivery days, please leave message to us before make payment, we can calculate/add the EXTRA cost and change price for your order, then you check & confirm to finish the payment. 2.Should you have any questions of your order ( shipment , quality and so on ) , please don't hesitate to contact us ,and let's slove the problems together , it's our pleasure to offer you best service and looking forward to 5 stars feedback from you . 3.Welcometocollectourstore:https://www.aliexpress.com/store/4302029 Thank you in advance!
Question And Answer:
1. Q: Why the gel polish not dry after painted to nail?
A: Because our nail gel polish was made from polyresin, normal high temperature isn't dry the gel at all, need uv/led light to cure or dry the gel, please get led/uv lamp for the drying process.
2. Q: Why my parcel don't have trace information after it sent?
A: Because some parcels was send by ordinary post if the order amount less than 5usd, ordinary post parcel is not served with trace information, and for any order higher than 5usd, sometimes we need to send to other city to send out, it takes several days before the agent update trace information to internet.
3. Q: Why the color is different looking from the photo on website:
A: Because there are always difference between monitor and real products, sometimes even one same item will be shown different color on different monitors, so it happens when you receive your parcel , the gel inside isn't same as you want, we have our own VK group, you can join and share such question and discuss to find good color for you.
4. Q: Why my parcel was not received after 2 month? / Why my parcel lost?
A: Our products is in liquid form, when the airline company or custom be strict, it is possible to return or stopped in custom, when your parcel was not received in 2 month, its possible lost, if so really happened, please let us know, we will check ,and if you agree we resend parcel, if not we will pay you back the money, we deeply apologetic for such case happen, but based on the situation of logistic now, we try our best to cover such cases.